CRM stands for Customer Relationship Management. Customer Relationship Management is a marketing and sales strategy devised and applied by a business with the intention of developing loyal clients, resulting in business growth. Each company’s CRM strategy is specific to the business, however they all have one thing in common: client focus. Continue reading →
Thanks to the shift in the customer experience largely influenced by the World Wide Web and the Internet Of Things, the entire competitive landscape is changing. Consumers now prefer ease over price, insurance included. Consequently, it is the companies that provide frictionless experiences that are both relevant and convenient that will always win. Continue reading →
Broking Systems are not developed overnight, they evolve.
Ebix Australia doesn’t release a completely new broking system very often, so it was essential that we celebrate another milestone in the history of Ebix – the launch of Ebix Evolution.
Ebix Evolution is the first native cloud broking system from us, so it isn’t just another broking system released, it is the broking system that will change the technology behind the insurance broking industry. Naturally, our presenters Leon d’Apice and Suzanne Connors, were excited to demonstrate it for our audience. Continue reading →
There’s no denying that the insurance industry is a highly competitive market. With more outsider businesses, such as banks and supermarkets, offering insurance products, the competitiveness of the insurance market is only looking to increase. How are SME insurance businesses, such as brokers, able to compete with the giants?
There are a lot of myths out there about online payments and we’re here to set the record straight. Unfortunately many business owners are still scared of online payments, or think they aren’t necessary for their business. These business owners are in fact missing out on an opportunity to please and attract clients, reduce back office processes and save money. We’ve debunked 7 common myths so your business doesn’t have to miss out any longer.
Almost a year ago we posted on how mobile apps can improve the workplace. Flexibility, communication, productivity, customer expectations, and job satisfaction made up the list of many benefits that apps can bring to a business environment. With these benefits in mind, apps can prove to give your business an edge on your competition. This post we wanted to explore in greater depth just how mobile apps can help your business stay ahead of the competition and help build your brand. Continue reading →
There would have been a time, not that long ago, where if a company told a client “do it yourself”, that company would no longer have that client. But slowly overtime there has been a shift in the role of the client and their involvement in the delivery of services. We saw it with the demise of the petrol pump attendant (although the UK have revived them for a short time), the introduction of ATMs, and more recently the supermarket checkout. Most predominantly customer self-service can be found on the internet. It appears customer self-service is a lot of work voluntarily taken on by the client. So why do clients love self-service?
Cloud solutions continue to gain popularity both among consumers and businesses due to the many benefits they offer. You may have assumed it was just another passing buzzword. But with spending on cloud solutions in Australia predicted to approach $800M by 2019, it seems the cloud is here to stay, and with good reason.
Now that 2016 is well and truly upon us, we can reflect on the year that was 2015. Looking back, it was another big year for technology. We saw the introduction of the driverless car, the Apple Watch, and motorised skateboards; as well as some not so great technological accomplishments, such as the Ashley Madison hack, Lenovo machines shipped with pre-installed adware, and the VW scandal. If the 2016 predictions circulating the internet are anything to go by, the technology evolution is showing no signs of slowing down any time soon.
The technology evolution is not only changing the consumer world as we know it, but the business world too, with more and more companies implementing digital strategies and introducing new technologies to their processes and client experiences. While it can sometimes feel that technology is evolving at such as a pace it is impossible to keep up, there are a few simple ways for your business to reap the benefits of the digital age. Continue reading →