Thanks to the shift in the customer experience largely influenced by the World Wide Web and the Internet Of Things, the entire competitive landscape is changing. Consumers now prefer ease over price, insurance included. Consequently, it is the companies that provide frictionless experiences that are both relevant and convenient that will always win. Continue reading →
Broking Systems are not developed overnight, they evolve.
Ebix Australia doesn’t release a completely new broking system very often, so it was essential that we celebrate another milestone in the history of Ebix – the launch of Ebix Evolution.
Ebix Evolution is the first native cloud broking system from us, so it isn’t just another broking system released, it is the broking system that will change the technology behind the insurance broking industry. Naturally, our presenters Leon d’Apice and Suzanne Connors, were excited to demonstrate it for our audience. Continue reading →
There’s no denying that the insurance industry is a highly competitive market. With more outsider businesses, such as banks and supermarkets, offering insurance products, the competitiveness of the insurance market is only looking to increase. How are SME insurance businesses, such as brokers, able to compete with the giants?
There are a lot of myths out there about online payments and we’re here to set the record straight. Unfortunately many business owners are still scared of online payments, or think they aren’t necessary for their business. These business owners are in fact missing out on an opportunity to please and attract clients, reduce back office processes and save money. We’ve debunked 7 common myths so your business doesn’t have to miss out any longer.
There would have been a time, not that long ago, where if a company told a client “do it yourself”, that company would no longer have that client. But slowly overtime there has been a shift in the role of the client and their involvement in the delivery of services. We saw it with the demise of the petrol pump attendant (although the UK have revived them for a short time), the introduction of ATMs, and more recently the supermarket checkout. Most predominantly customer self-service can be found on the internet. It appears customer self-service is a lot of work voluntarily taken on by the client. So why do clients love self-service?
Cloud solutions continue to gain popularity both among consumers and businesses due to the many benefits they offer. You may have assumed it was just another passing buzzword. But with spending on cloud solutions in Australia predicted to approach $800M by 2019, it seems the cloud is here to stay, and with good reason.
Now that 2016 is well and truly upon us, we can reflect on the year that was 2015. Looking back, it was another big year for technology. We saw the introduction of the driverless car, the Apple Watch, and motorised skateboards; as well as some not so great technological accomplishments, such as the Ashley Madison hack, Lenovo machines shipped with pre-installed adware, and the VW scandal. If the 2016 predictions circulating the internet are anything to go by, the technology evolution is showing no signs of slowing down any time soon.
The technology evolution is not only changing the consumer world as we know it, but the business world too, with more and more companies implementing digital strategies and introducing new technologies to their processes and client experiences. While it can sometimes feel that technology is evolving at such as a pace it is impossible to keep up, there are a few simple ways for your business to reap the benefits of the digital age. Continue reading →
“Everything is hackable”, whistle blower Edward Snowden said of the newly introduced Australian meta-data retention laws, “So you hope the government agency or the third party provider has very high security standards”. If you’re not exactly sure what the meta-data retention laws are, they require telco companies to store records of phone and internet activity for two years and grant access to security and law enforcement agencies without a warrant. This includes the phone number of people you called or sent SMS messages to, time and date of calls and SMS, length of calls, the location of the nearest phone tower when you sent or received a call or SMS; and for internet activity: the time, date, size, sender and recipients of emails, time and duration of your web connections, your IP address, the volume of your uploads and downloads, location and geographical data.
According to the Australian government these laws have been introduced in an effort to enhance Australia’s security against terrorism and criminals. However it would appear that these new laws could actually reduce Australia’s cyber security. While the meta-data won’t record the content of your communications, there is still a lot of information that, if found in the wrong hands, could put Australians and businesses in a vulnerable position. Continue reading →
100 billion apps have been downloaded from the Apple App Store since it opened in 2008. Mobile apps are obviously very popular for personal use, but did you know they are gaining increasing popularity within the workplace? When you consider their ability to engage, provide easy access to information and improve efficiency for activities, all within a small and easy to use software app, it actually makes a lot of sense for companies to consider adding apps to their technology network. Whether it is an informal app that improves communication between colleagues, or an enterprise app to give employees access to the company’s custom software while they’re out of the office, there are many ways mobile apps can improve the workplace. Continue reading →